Refund & Returns Policy

Return Policy Overview

At Spider Sweatpants, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process within 30 days of your purchase date.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Items must be returned within 30 days of delivery
• Items must be in original condition with tags attached
• Items must be unworn, unwashed, and free from any odors
• Items must include all original packaging and accessories
• Custom or personalized items cannot be returned unless defective

Non-Returnable Items

• Items purchased with promotional discounts over 50% off
• Gift cards and digital products
• Items marked as "Final Sale"
• Items damaged by misuse or normal wear

How to Return Items

Step 1: Initiate Your Return

Contact our customer service team at support@spidersweatpants.com or call us during business hours. Please include:

• Your order number
• Reason for return
• Photos of the item (if defective)

Step 2: Receive Return Authorization

We'll provide you with a Return Authorization Number (RAN) and prepaid return label if eligible.

Step 3: Package and Ship

Securely package your items with the RAN clearly visible and use the provided return label.

Refund Processing

Processing Time

• Inspection: 2-3 business days after we receive your return
• Refund Processing: 3-5 business days after approval
• Bank Processing: 5-10 business days depending on your bank

Refund Method

Refunds will be processed to your original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

Note: Original shipping costs are non-refundable unless the item was defective or we made an error.

Exchanges

We currently do not offer direct exchanges. To exchange an item:

• Return your original item following our return process
• Place a new order for the desired item
• We'll prioritize processing your return to minimize any inconvenience

Defective or Wrong Items

If you received a defective item or we sent you the wrong product:

• Contact us immediately at support@spidersweatpants.com
• Include photos of the defective item or incorrect product
• We'll provide a prepaid return label
• Full refund including original shipping costs will be provided
• We can also expedite a replacement if preferred

International Returns

For international customers:

• Returns are accepted within 30 days
• Customer is responsible for return shipping costs
• Items must clear customs and may be subject to duties
• Refunds will be processed in USD to original payment method
• Please contact us before shipping returns internationally

Return Shipping

Free Return Shipping

We provide free return shipping labels for:

• Orders over $75
• Defective items
• Wrong items sent by us
• First-time returns (one per customer)

Return Shipping Costs

For orders under $75, return shipping costs $8.99 and will be deducted from your refund.